Question 1

What materials are the products made of?

Accepted Answer

Our jewelry is made of various materials and techniques such as rose silver, silver gilt, rhodium, rolled gold and tumbaga.
Most are made of fine silver which gives them a long life time.
If you want its silver shine to remain, avoid contact with perfumes, oils, shampoo, alcohol, creams, soap, chlorine, chemicals, etc.

Question 2

How can I differentiate the materials with which one product is made from another?

Accepted Answer

When purchasing any of our products you will find the descriptions and materials from which it is made.
Remember that their durability depends on the good use and care you give to your pieces.
All the accessories must have the same care regardless of the material from which they are made.

Question 3

What are the recommendations to follow for a long duration of my jewelry?

Accepted Answer

Do not use them while you go to the gym or when doing sports.
Don't shower without removing your accessories.
Don't fall asleep with your jewelry on.
Do not go into the sea or swim with her.
Avoid direct contact of your jewelry with sprays, perfumes and creams.

Question 4

How can I purchase your products?

Accepted Answer

You have two options:
1. Visit our store located at Plazuela de Bernal No. 10, Jewelry Center.
Col. Center in Taxco de Alarcón Guerrero.
Receive a 15% discount on your minimum purchase of 1,500 MXN paying only in cash.
2. Buy directly in our online store, all our orders are sent through the parcels that we use to the door of your house.

Question 5

Do you make national and international shipments?

Accepted Answer

At the moment we ship to the entire Mexican Republic.

Question 6

How much is the shipping?

Accepted Answer

Regular or cheap shipping.-
Red Pack Package: 110 MXN.
This cost applies to the entire Mexican Republic with the exception of extended areas.
For example: Amecameca, State of Mexico.
This modality does not have an estimated delivery date, it can take from 2 to 7 days to arrive depending on the place of destination and the availability of the parcel.
Extended areas.-
DHL, FEDEX, ESTAFETA, REDPACK packages: 180 to 260 MXN.
These prices depend on the distance that the parcel considers.
Express shipping from 140 to 270 MXN.
* Shipments will be subject to quotes by the different parcel companies.
* Pick up directly at our branch does not generate an extra cost.

Question 7

How long does it take to prepare my package?

Accepted Answer

The preparation of the orders takes from 2 to 4 business days depending on the elaboration of each product, especially the personalized ones, since they require a longer preparation time.
If the product is in stock, your order will be prepared the day after you have made the payment, then it will be delivered to the parcel service and the business days for delivery will begin to count.
For wholesale orders, the processing time is approximately 1 week. We depend on our stock of available parts and the magnitude of the order to be made. If we do not have enough stock to supply your order, we will make the parts, so it is important that you consider the time it takes to make the production and not have losses in your sales.

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